Frequently Asked Questions
Getting Started
I just subscribed. What happens next?
You will receive a confirmation email from feedback@e.brownstoneresearch.com shortly after subscribing with your login credentials and instructions for accessing your content. If you don’t see it within a few minutes, check your spam or junk folder. Still nothing? Contact Member Services at (888) 493-3156 or memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
Be sure to whitelist our address so you don’t miss any important updates.
How do I “whitelist” your email address?
How do I log in for the first time?
Visit https://www.brownstoneresearch.com/login/ and enter the email address and password provided in your welcome email. If you need to reset your password, click “Forgot your password?” on the login page, enter your email address, and follow the instructions sent to your inbox.
What’s included in my subscription?
This varies by service. Each subscription includes the core newsletter or advisory, access to the current model portfolio, any special reports promised at the time of purchase, and ongoing alerts or issue updates. Log in and click “My Subscriptions” to see everything included with your specific service.
How do I access my special reports?
Log in, click the “My Subscriptions” tab, select the service you’re subscribed to, then click the “Special Reports” tab at the top of the page. All reports included with your subscription are listed there.
Where do I find Jeff Brown’s current model portfolio?
Log in at members.brownstoneresearch.com, go to My Subscriptions, select your service, and click the Portfolio tab.
How often is new content published, and where does it appear?
Publications follow the following schedule: The Bleeding Edge (daily, every weekday), Chain of Thought (every Monday, Wednesday, Friday), The Near Future Report (1st Monday of the month), Early Stage Trader (updates every Friday, alerts as needed), Exponential Tech Investor (3rd Monday of the month), Neural Net Profits (as needed), Deep Access (as needed), Permissionless Investor (4th Wednesday of the month), and Brownstone Unlimited (as needed). All schedules are subject to change depending on market developments and research priorities. All newly published content is available within your subscription homepage and is also delivered directly to your registered email address for easy access.
Is there a mobile app?
A mobile app is in development. In the meantime, access your account through the members-only website at members.brownstoneresearch.com.
I subscribed to multiple services. How do I access all of them in one place?
Once you log in, all services tied to your account are accessible under “My Subscriptions.” You do not need to log in separately for each service.
Account Access & Login
I forgot my password. How do I reset it?
Click the “Forgot Password” link on the login page at https://www.brownstoneresearch.com/login/ and follow the instructions. A reset link will be sent to the email address on your account.
My username and password aren’t working. What do I do?
Your username is the email address you used when you subscribed. If you’re entering it correctly but still can’t log in, clear your browser’s cookies and cache (Ctrl+Shift+Delete), then try again. You may also have an old saved password auto-filling – clear it in your browser settings and re-enter your credentials manually. Still locked out? Call (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday from 9 a.m. to 5 p.m. ET.
How do I update my email address?
Currently, we do not offer a self-service option for updating your email address. To request a change to your email address (which also serves as your login username), please contact our Member Services team at (888) 493-3156, or email memberservices@brownstoneresearch.com, available Monday–Friday from 9 a.m. to 5 p.m. ET.
Can I change my username?
Your username is your email address – the two are linked in our system. Changing your username also changes the email address on file (and vice versa). To update either, contact Member Services at (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
My account shows I’m not subscribed, but I paid. What’s going on?
If you recently subscribed or upgraded your service and can’t access your content, try logging out, clearing your cookies and cache (Ctrl+Shift+Delete), and logging back in. If the issue persists, contact Member Services at (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
I’m locked out of my account. Who do I contact?
Call (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
Your Subscription & Services
What publications does Brownstone Research offer?
Brownstone Research offers two free resources and several paid advisories. Free: The Bleeding Edge (Jeff Brown’s daily tech e-letter) and Chain of Thought (crypto newsletter by Senior Blockchain Analyst Ben Lilly). Paid advisories: The Near Future Report, Exponential Tech Investor, Neural Net Profits, Permissionless Investor, Deep Access, Early Stage Trader, and Brownstone Unlimited (all-access bundle). Visit https://www.brownstoneresearch.com/products/ for a full description of each service.
What is the difference between a free newsletter and a paid subscription?
The Bleeding Edge and Chain of Thought are free – available to anyone who signs up with an email address. Paid subscriptions provide specific investment recommendations, model portfolios, special reports, and ongoing buy and sell alerts.
How do I know which tier of service I’m subscribed to?
Log in and click “My Subscriptions.” Every service currently tied to your account is listed there.
Can I subscribe to more than one service at a time?
Yes. You can hold multiple active subscriptions simultaneously, and all of them are accessible from your account under “My Subscriptions.”
How do I upgrade to a higher-tier service?
Contact Member Services at (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET. You can also browse all available services at https://www.brownstoneresearch.com/products/.
I was offered a special bundle. How do I access everything included?
Log in and go to “My Subscriptions.” All services included in your bundle should appear there. If anything is missing, contact Member Services at (888) 493-3156 or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
What happens to my subscription if I don’t renew?
All subscriptions are set to auto-renew by default. If you cancel before your renewal date, you will retain access through the end of your paid term. After that, access to paid content ends.
How do I check my subscription expiration date?
Log in at members.brownstoneresearch.com, click My Account → My Subscriptions to view your expiration date.
Can I gift a subscription to someone else?
Yes. Contact Member Services and they will set up an account for the recipient. If you are eligible for a legacy program, you may also have the option to transfer your existing subscription. Member Services is available at (888) 493-3156 or by email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
I subscribe to The Near Future Report. What is Exponential Tech Investor, and how is it different?
The Near Future Report targets high-growth large-cap tech companies with durable competitive advantages and clear near-term catalysts – leaders in AI, semiconductors, cybersecurity, and biotech. Exponential Tech Investor focuses on small- and micro-cap innovators with outsized upside – under-the-radar companies in AI, robotics, biotech, and blockchain that are often early-stage or potential acquisition targets. Both are led by Jeff Brown, but they serve different risk profiles and position sizes.
Billing & Payments
What charge will I see on my credit card statement?
If you paid with a Visa, Mastercard, or Discover card, the charge will appear as “SR* BrownstoneResearch.com” or “BrownstoneResearch.com.” If you paid with an American Express card, it will appear as “www.brownstoneresearch.com.” Note: Before July 14, 2020, charges may have appeared under prior brand names including “PSV*Bonner and Partners, LLC,” “PSV*Bonner Lifetime,” “PSV*Inner Circle,” “PSV*Bonner & Partners Investor Net,” “PSV*Exponential Tech Investor,” or “PSV*Bonner & Partners Family Office.”
How do I update my credit card or payment information?
Members may add a new card through the website; however, this will not update the active payment method on the account. To update your payment method, please contact our Member Services team for assistance at (888) 493-3156 or by email memberservices@brownstoneresearch.com, Monday–Friday from 9 a.m. to 5 p.m. ET.
My card was charged but I didn’t intend to renew. What should I do?
Contact Member Services as soon as possible. It’s likely your subscription auto-renewed – all subscriptions renew automatically by default. In some cases, it may also be a renewal tied to a service you received through a network transition. Call (888) 493-3156 or email memberservices@brownstoneresearch.com. Our Member Services team is available Monday–Friday, 9 a.m.–5 p.m. ET.
Do subscriptions auto-renew?
Yes. All subscriptions are set to auto-renew by default at the end of each billing term.
How far in advance will I be notified before my subscription renews?
We send renewal notifications to your email 30 days, 15 days, and 5 days prior to the renewal date.
Is my subscription tax deductible?
Financial newsletter subscriptions may be tax deductible in some circumstances – generally only if you hold a licensed investment business and the subscription is a resource for that business. Consult your tax advisor to confirm whether you are eligible.
Do you offer refunds?
Refund policies vary by product. Contact Member Services at (888) 493-3156 or memberservices@brownstoneresearch.com to confirm the specific terms for your service. Member Services is available Monday–Friday, 9 a.m.–5 p.m. ET.
What is your cancellation policy?
You can turn off your automatic renewal on our website at any time, under the “My Account” section. For refunds, you must contact Member Services within the refund period timeframe specified in your confirmation email.
How do I cancel my subscription?
Call our Member Services team at (888) 493-3156, or email memberservices@brownstoneresearch.com, or use the Contact Us page at https://www.brownstoneresearch.com/contact/. Office hours: Monday–Friday, 9 a.m.–5 p.m. ET. To unsubscribe from free newsletters only, use the “Unsubscribe” link at the bottom of any free email.
I canceled but was still charged. Who do I contact?
Call our Member Services team at (888) 493-3156 or email memberservices@brownstoneresearch.com right away. Have your cancellation confirmation available if you have one. Our Member Services team is available Monday–Friday, from 9 a.m.–5 p.m. ET. Keep in mind to qualify for a refund or a credit you must cancel within the guarantee period specified in your confirmation email.
Can I pay by check or wire transfer instead of credit card?
Yes, check payment or money order is accepted. For new orders, processing takes 2–3 weeks. Members need to add the following information to their checks: Subscriber’s Name, Name of Brand (Brownstone Research), Address, Subscriber’s Phone Number, Subscriber’s Email address, Subscription Name and MKT code, and Amount including taxes. For assistance with this process, and to make sure it is done correctly, we recommend contacting our Member Services team at (888) 493-3156 or memberservices@brownstoneresearch.com. They’re available from 9 a.m.–5 p.m. ET, Monday–Friday.
Research & Content
How do I read the current issue of my newsletter?
Log in at https://www.brownstoneresearch.com/login/, click “My Subscriptions,” and select your service. The current issue will be there. It is also delivered to your email inbox on publication day.
Where can I find back issues and archives?
Back issues and archives are available within “My Subscriptions.” Log in, select your service, and scroll to find past issues.
How do I search for a specific stock recommendation?
Use the search function within the member portal. Log in and use the search bar to find any specific company, ticker, or recommendation.
How does Jeff determine which companies to recommend?
Jeff Brown brings 25 years of high-tech executive experience – including senior roles at Qualcomm and NXP Semiconductors – to his research process. He combines boots-on-the-ground industry research with fundamental and technical analysis, looking for companies with durable competitive advantages and clear near-term catalysts. Brownstone Research is 100% subscription-based and takes no money from the companies it covers, so objectivity is built into the model.
What is the recommended position size for each investment?
Position sizing guidance varies by service. Check your specific advisory or contact Member Services for details.
Do recommendations come with buy limits or price targets?
This varies by service. Each recommendation includes the key details needed to act on it. Check the specific alert or issue for buy-up-to prices and price targets.
When should I sell? How will I know?
Exit guidance varies by service. You will receive an alert when it is time to exit a position. Make sure our email addresses are whitelisted so you never miss an update.
Can I ask Jeff a personal investment question?
No. SEC regulations prohibit financial research publishers from providing personalized investment advice. Brownstone Research is a publisher, not a licensed broker or advisor. Our research identifies opportunities – the decision to act is yours. Consult a qualified financial advisor for guidance specific to your situation.
Are there video resources or tutorials available?
Yes. Video tutorials and educational content are available on the member site. Log in and explore the resources available for your specific service.
Email & Communications
I’m not receiving emails. What should I do?
Check your spam or junk folder first. If you find our emails there, mark them as “Not Spam” and add these addresses to your contacts: memberservices@brownstoneresearch.com, feedback@e.brownstoneresearch.com, and feedback@exct.brownstoneresearch.com. You can also whitelist the full domain: brownstoneresearch.com. For step-by-step instructions by email provider (Gmail, Yahoo, Outlook, AOL), visit https://www.brownstoneresearch.com/contact/whitelisting/.
Why is there sometimes a delay in receiving emails?
Email providers occasionally hold incoming messages to scan them for spam before delivering them. This delay is outside our control. If delays are consistently too long, consider switching to a major provider such as Gmail or Outlook, or enable push notifications on your mobile device so you see emails the moment they arrive.
How do I unsubscribe from free editorial emails without canceling my paid subscription?
Use the “Unsubscribe” link at the bottom of any free newsletter email. This removes you from that specific free list without affecting your paid subscription. Note: you cannot unsubscribe from paid subscription emails, portfolio updates, or alerts without canceling your paid subscription.
How do I update my email preferences?
Log in at members.brownstoneresearch.com, click My Account → My Information, and scroll to Promotional Emails Preference. Changes take up to 72 hours. For immediate help, call (888) 493-3156, or email memberservices@brownstoneresearch.com, Monday–Friday, 9 a.m.–5 p.m. ET.
Can I receive alerts via text message?
Yes, SMS is available for certain communications. For security purposes, trade alerts and investment recommendations are delivered by email and accessible through your member portal on the website. To make sure you never miss an alert, enable push notifications for your email app on your mobile device.
Technical Support
The website isn’t loading properly. What should I try?
Start by clearing your browser’s cookies and cache (Ctrl+Shift+Delete), then reload the page. If you’re using a VPN, try disabling it temporarily or opening the site in an incognito/private browser window. Try a different browser. If the issue continues, contact Member Services.
I can’t download or open a PDF. What should I do?
Make sure you have a PDF reader installed (Adobe Acrobat Reader is free). Right-click the file and select “Save As” to download it. If you’re on a mobile device, try accessing the site from a desktop browser instead.
How do I print an issue or report?
Download the PDF version of the issue or report first, then right-click the PDF and select “Print.” Printing directly from the HTML page may not produce clean results.
Videos aren’t playing on my device. What should I do?
Try a different browser, or make sure your current one is up to date. Temporarily disable any ad blockers, which can interfere with video playback. If you’re on mobile, try toggling between Wi-Fi and cellular to rule out a connection issue.
The site works on my computer but not on my phone.
Update your mobile browser, enable cookies, and clear your cache. If the issue persists, try a different mobile browser.
I keep getting logged out. How do I stay logged in?
Make sure cookies are enabled in your browser settings – the site uses cookies to maintain your session. If you’re browsing in “private” or “incognito” mode, cookies are cleared when you close the window, which will log you out.
I’m getting a “cookies must be enabled” error.
Enable cookies for our site in your browser settings. If you’re using a VPN, try disabling it or opening the site in an incognito window. For Internet Explorer: Tools → Internet Options → Privacy tab → Edit → add the site and click Allow.
I use a VPN or firewall. Could that be causing my login issues?
Yes. Some VPN and firewall configurations block access to our site. Try temporarily disabling your VPN or firewall and attempt to log in. If that resolves it, add brownstoneresearch.com to your firewall’s trusted sites list.
About Brownstone Research
Who is Jeff Brown?
Jeff Brown is the founder and chief investment analyst at Brownstone Research. He spent 25 years as a high-tech executive, holding senior roles at several companies including Qualcomm and NXP Semiconductors, with experience across the U.S. and Asia. He left the corporate world to bring insider-level technology research directly to individual investors – before it ever becomes front-page news. Since founding Brownstone Research in 2015, he has built a reputation for accurately predicting major technology trends ahead of the mainstream.
What is Brownstone Research?
Brownstone Research is an independent investment research firm founded in 2015 by Jeff Brown. It is 100% subscription-based – it takes no money from the companies it covers and has no outside advertisers or special interest affiliations. Its mission is to give independent investors the same quality of technology research that was previously only available to Silicon Valley insiders and Wall Street institutions. Brownstone Research is a MarketWise company.
Are your analysts registered investment advisors?
No. Brownstone Research is a financial research publisher, not a registered investment advisor or broker. Our research identifies and explains investment opportunities – it is not personalized financial advice. Always consult a qualified financial professional before making investment decisions.
How do you make money if you’re recommending stocks?
Brownstone Research is 100% subscription-based. We take no money from any of the companies we cover, no advertising revenue, and no commissions of any kind. Our only business is providing research our subscribers find valuable enough to pay for.
How do I contact customer service?
Member Services is available at: Phone: (888) 493-3156, Email: memberservices@brownstoneresearch.com, Contact form: https://www.brownstoneresearch.com/contact/. Office hours: Monday–Friday, 9 a.m.–5 p.m. ET.
Legal & Compliance
Are your recommendations personalized investment advice?
No. All research and recommendations published by Brownstone Research are for informational and educational purposes only. They do not constitute personalized investment advice and are not tailored to your individual financial situation, goals, or risk tolerance. Always consult a licensed financial advisor before acting on any recommendation.
What risks should I be aware of before acting on a recommendation?
Please review our full disclaimer at https://www.brownstoneresearch.com/disclaimer/.
Do you have a privacy policy? How is my data used?
Yes. Our full Privacy Policy is available at https://www.brownstoneresearch.com/privacy-policy/.
Where can I find your Terms of Use?
Our Terms of Use are available at https://www.brownstoneresearch.com/terms-of-use/.
For assistance: (888) 493-3156 | memberservices@brownstoneresearch.com | 9 a.m.–5 p.m. ET